BNI Call

One Stop Solution via BNI Call 1500046

The Customer Experience Center, as one of BNI's touch points, always strives to provide the best service by offering speed and convenience to customers in obtaining information, conducting transactions, and finding solutions to any issues. Aligned with customers' needs for fast, easy, precise, and accurate services, Customer Experience Center continuously enhances the customer experience by providing services through an integrated Omni Channel platform equipped with high flexibility and agile technology.

The commitment of the Customer Experience Center to provide excellent service and value-added digital solutions to all BNI customers is realized by adding digital service channels, heading towards BNI Digital and Global. Customers can enjoy BNI Call 1500046 service 24 hours a day, 7 days a week, along with BNI's official social media services on Facebook, Instagram, and Twitter. The Digital Services are available through Chat Bot or Live Agent via the Chat With Us feature on the BNI website, Chat Us (Tanya BNI) service on BNI Mobile Banking, WhatsApp Business, and the BNI Call Virtual Assistant app downloadable from Playstore and Appstore, which incorporates Artificial Intelligence (AI) and Natural Language Processing (NLP) engine technologies. Customers can also submit their complaints to BNI via email at

By continuously refining the Online Request Management, which is an integrated application for recording customer inquiries, transactions, and complaints across all touchpoints, BNI is committed to fulfilling requests and complaints in accordance with the Service Level Agreement (SLA), thus creating a better customer journey and customer experience.

The ease of access and accuracy of recording and resolving customer requests are the priorities of BNI in providing excellent services, both for banking services and credit cards.

BNI Call services that BNI customers can easily access:


Access from all regions of Indonesia

PSTN phone (Fixed Phone)
Celuller phone ( Mobile Phone)
1500046 (without region code)
1500046 (without region code)
Local rates Celluler service provider rates
Celluler service provider rates

Access from abroad

Fixed Phone / Mobile Phone+62-21-30500046According to service provider rates of each country



 Instagram: @bni46 twitter: @BNI, @BNICustomerCare Facebook: BNI


BNI Call Virtual Assistant for inquiry and transaction, download at Play Store / App Store

Live Chat for inquiry, dapat diakses melalui

1. Mobile Banking, fitur Chat Us

2. Website, fitur Chat With Us

3. WA Business dengan nomor 08115881946

Customer Service Procedures and Complaint Settlement click here.