Jakarta, Thursday (15/12/2022) -- BNI Contact Center won a number of medals at the "Contact Center World Conference Global Level 2022" competition".
Unmitigated, in this world-class competition BNI Contact Center won 5 gold medals and 1 silver medal for the Best Contact Center Design, the Best Crisis Management, the Best Employee Wellness, the Best Help Desk, Besk Operational Manager and the Best Recruitment Campaign categories.
The acquisition of medals at this prestigious event, which was attended by 12 countries from various continents, became the "center of attention" of all industry players around the world.
Ronny Venir, Director of Network & Services BNI, said that the victory of BNI Contact Center is proof of the company's successful steps in improving customer experience through accelerating business processes, increasing employee competence and capability.
This success is also proof to the country that BNI is able to demonstrate its capabilities as a global bank from Indonesia.
"For BNI, this victory is certainly very proud. This achievement shows the commitment of BNI Contact Center to always strive to provide the best service to all customers and the community," he said.
Ronny continued, the company continues to develop the BNI Contact Center by combining digital capabilities, industry best practices, and experienced resources. In the future, BNI Contact Center is expected to continue to develop to be better and adaptive in anticipating customer needs.
"This strategy is certainly accompanied by continuous technology development, improving the quality of human resources and accelerating business processes and of course in line with the digital transformation being carried out by BNI," he explained.
For information, this global contact center competition is a means of benchmarking and sharing between contact center practitioners to gain new insights into the latest contact center activities from various industries. This event is intended to meet the increasingly dynamic service needs in the era of digital transformation in order to provide the best experience for customers.
BNI Contact Center's journey began at the Asia Pacific Contact Center World Conference which won 6 gold medals, 7 silver medals and 8 bronze medals. Departing from this achievement, BNI Contact Center advanced to the global competition level held in Malta on 28 November-2 December 2022.