18/12/2023. PT Bank Negara Indonesia (Persero) Tbk or BNI is improving services to cash management customers in facing opportunities for expansion in year-end economic performance
As for until November 2023, Cash Management transactions grew by 20% YoY to IDR 4,991 trillion thanks to BNIDirect. In the face of the opportunity of the end of the year, customers are becoming more comfortable to transact and put their funds in the company.
BNI Digital & Integrated Transaction Banking Director Corina Leyla Karnalies explained, BNI continues to encourage the performance of innovative digital solutions BNIDirect to provide the best cash management services for institutional customers.
"We are grateful that the services and programs we have have a positive impact on strengthening customer satisfaction indicators, and continue to encourage us to improve service quality, especially in the final period of this year," said Corina.
Through BNIDirect services, the Company will continue to provide the best facilities for business banking customers. This is in line with increasing economic performance in the productive sector.
BNI encourages increased transactions driven by a number of superior features, including payment management, collection management, liquidity management, value chain management and open banking solutions.
Corina went on to say that the company is working on delivering numerous appealing programs for customers, one of which is through the BNIDirect transaction acceleration program and other programs. This is done to promote transaction growth and boost customer loyalty.
There are other features at BNIDirect such as online account information, online account opening, multi-currency current accounts, overseas fund transfers, and BNIDirect Overseas Branch Offices (KCLN) which all contribute to strengthen transactions.
"Aside from that, BNI has also developed reliable IT capacity and capabilities, with the expectation that transaction trends towards the end of the year will experience a historical increase. This is done to accommodate expanding customer transaction trends and deliver a fast, easy, safe and comfortable transaction experience." he concluded.