PT Bank Negara Indonesia (Persero) Tbk or BNI stated that customers are not charged any fees, and there is no obligation to make cash deposits of a certain nominal amount to activate dormant (inactive) accounts.
This is conveyed to address various questions from the public and customers regarding the obligation to make a cash deposit of IDR 100,000 when reactivating a dormant account. BNI emphasizes that the account reactivation process is carried out with the principles of prudence, transparency, and not burdening customers.
Customers only need to visit the nearest BNI branch with a valid original ID, a passbook, and a dormant account debit card. Then, customers just need to make a transaction to reactivate the account, whether it's a cash deposit, fund transfer, or cash withdrawal.
BNI President Director Putrama Wahju Setyawan, explained that this policy aligns with BNI's commitment to safeguarding customer funds and data, while also supporting the government's efforts to strengthen a healthy financial system and prevent potential misuse.
"BNI is committed to complying with applicable regulations to maintain the integrity of the financial system. We also want to ensure that customers feel safe and unburdened during the account reactivation process," said Putrama.
On the other hand, BNI urges customers to regularly engage in banking activities to keep their accounts active and prevent them from falling into the dormant category. These activities can include depositing funds, transferring between accounts, paying bills, or conducting transactions thru BNI's digital banking services. All these forms of transactions are sufficient to maintain the active status of customers' accounts.
In addition, regularly updating personal data such as phone numbers and emails is also important so that customers continue to receive official information and notifications from BNI regarding account status and other services.
"We hope this step will increase customer awareness in maintaining data updates and account activity, and will be part of a joint effort to create a safer and healthier national financial ecosystem," Putrama concluded.