Jakarta, 17 March 2020 --- The government has called on companies in regions with a high risk of corona virus transmission (COVID-19) to run the Work From Home System, in an effort to curb the spread of the deadly virus. However, PT Bank Negara Indonesia (Persero) Tbk (BNI) still maximizing its services with the help of technology. This is what allows services to customers to continue running. With the help of gadgets and internet connections, customers can still transact and interact with bank officers, in this case BNI Contact Center staff, without having to leave home.
The Head of Customer Service Center Unit of BNI, Rahmat Pertinda said that BNI fully supports the government's appeal related to Work From Home. BNI Call 1500046 services remain in prime duty to assist customers who require BNI banking services.
"Customers can still contact BNI Call 1500046 Phone Banking Service for 24 hours to get help from officers without having to leave home. BNI Call 1500046 can serve requests for information, data changes, handling complaints and transactions through BNI Phone Banking," said Rahmat in South Tangerang, Banten, Tuesday (17 March 2020).
Rahmat added, in this situation customers can use BNI E Channel services such as BNI Mobile Banking, BNI Internet Banking, BNI SMS Banking, and BNI ATMs. If you experience problems, please contact 1500046.
The Corporate Secretary of BNI, Meiliana said, if you still need banking services at branch offices, people does not need to worry because at each branch office, BNI applies the Corona security protocol. The protocol includes Preventive action protocol, namely in the form of checking body temperature to all people who enter and exit BNI Branch Offices. Preparing Hand Sanitizers in locations that are easily accessible by customers. Hand Sanitizers are also prepared for officers at the front office who meet directly with the community, such as Tellers and Customer Services.
“For maximum protection, we have sprayed disinfectant liquid at BNI’s branch offices, ATMs and work spaces, so that we will minimize the Corona virus transmission," Meiliana said.