Celebrating Customer Day during Pandemic, BNI Do This

Celebrating Customer Day during Pandemic, BNI Do This

Jakarta, 4 September 2020 --- After half a year of fighting against Covid-19, meeting became a very special even though it is only through a gadget screen. In the context of Harpelnas, BNI’s Board of Directors greet customers virtually. During the session, the President Director of BNI, Royke Tumilaar interacted directly with customers, gave appreciation for customer trust in BNI services as well as providing education related to banking digitization that BNI has done.

"BNI wishes to be closer to customers. Of course it is a challenge for us, how we are here to provide services and financial solutions to customers in this era of adapting to new habits," said Royke.

BNI desires to make Harpelnas this year a special moment to position BNI as a bank that is always present in customers' lives with features, conveniences and various value-added financial solutions. BNI intends to continue to serve wholeheartedly and to provide interesting and memorable experiences for customers every day.

"Service excellence to customers is one of BNI's steps in improving the quality of its business, so that it will inevitably lead to a satisfactory increase in corporate performance. We exist because of our customers, and continuing to provide the best service is our commitment,” explained Royke.

The time of Covid-19 pandemic is a tough time for everyone. No one has yet confirmed when this pandemic will end. One thing we can do is familiarize ourselves in all aspects of life with new habits based on health protocols, including in serving customers.

Especially in the context of National Customer Day (Harpelnas) 2020, PT Bank Negara Indonesia (Persero) Tbk (BNI) provides convenience for banking transactions, various special promos, and holds virtual events for customers. Customers continue to inspire and fill BNI's enthusiasm to give their best in this era of adapting to new habits.

On the same occasion, the Services and Networks Director of BNI, Ronny Venir, said that BNI customers can still transact safely and comfortably through BNI e-channels. To open an account digitally, customers can take advantage of BNI Sonic and Digital Account Opening facilities so they no longer need to queue at branch offices.

BNI Mobile Banking also continues to innovate to make it easier for customers. Currently, BNI Mobile Banking is equipped with a biometric system so that customers can easily log in. With biometrics, customers only need to smile at the smartphone screen or place their fingers on their smartphone. Make sure beforehand that the face recognition and fingerprint systems are activated on the smartphone.

Through BNI Mobile Banking, customers can also make various types of transactions such as transfers, e-wallet top ups, electricity and water payments, credit purchases, cardless cash withdrawals, and investments can also be done via BNI Mobile Banking application.

"With a network of ATM machines throughout Indonesia, BNI provides a solution for customers who do not carry BNI debit card when making cash withdrawals. BNI Mobile Banking application is equipped with BNI Mobile Cash feature, so that cash withdrawals at ATM machines can be done cardless," said Ronny.

Ronny added, BNI has become a pioneer in providing transaction features through virtual assistants. BNI Call Virtual Assistant based on Artificial Intelligence can receive voice commands from customers to make transactions. In addition, to apply for credit such as KPR BNI or BNI Griya from anywhere and anytime, customers can access e-Form.

"Of the many innovations, BNI continues to provide the best for customers who still need services at branches. With the health protocol that is implemented from the moment of entering to leaving the banking hall, BNI guarantees the safety of its customers," he said.


Harpelnas 2020 Promo

Ronny also said, “A special day will not be complete without a special promo for BNI’s loyal customers. BNI has prepared various promo discounts of up to IDR 750 thousand by using BNI Debit Card and BNI Credit Card at various merchants including Tokopedia, Shopee, Blibli, Matahari, Pizza Hut, Indomaret, Coldstone, Traveloka, plus a 0% installment program with BNI Credit Card at selected e-commerce merchants. Of course, there are still many other promos, complete information can be accessed on the BNI Experience application.”

In addition, there are also promos for opening digital account, migrating and upgrading BNI Debit Card, as well as KPR interest rate starting from 4.74% fixed for 1 year for BNI Griya application.

To create a closer relationship with loyal customers, BNI will also hold a video competition on social media with attractive prizes as a form of closer interaction. For more information, monitor the official BNI Instagram account @bni46. 


For more information, please contact:

BNI Corporate Secretary

Phone: 021-5728387



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